I will preface my comments by sharing that I work as a consultant in the domain of physician/group practice strategy and operations- I am mindful to provide objective and also more personal patient point-of-view feedback. I found that access, getting an appointment, was appropriate for my situation (not clinically critical) and relatively straightforward. The pre-visit intake is a best practice in my opinion so I was glad that was part of it, and that it was at a scheduled time. However, one thing to consider is beginning records collection in advance. I could have used the timeline leading up to my new patient consult to gather records from past providers, thus allowing Dr. Isaacs to have more objective info during the first visit. Upon arrival, I was impressed with the check-in experience. I see hundreds of front desk processes/ personnel in my work, and this one stood out for the thoroughness of interactions and knowledge of the whole experience I would have. The Fri t desk and clinical personnel appeared genuinely engaged in their work. Most importantly, I found my consult with Dr. Isaac to be what I expected- a realistic look at the treatment plan I’ve been on and then clear next steps. I was expecting to learn a specialist’s perspective and go forward with a critical examination of facts, and that’s exactly what occurred. It’s daunting to share a meandering and complicated history, and I appreciated how Dr. Isaacs listened, asked questions, and shared insights during the consult. So far, I feel we are aligned and on the path finding me a treatment plan that supports my overall health goals. This was a refreshing experience from my professional and personal standpoints!